Operations Customer Expert (Polish)
- Porto (Douro), Portugal
- On-site
- Starts ASAP
Your route
PolishPorto (Douro), Portugal
Portugal
- Work model
- On-site
- Start
- ASAP
- Languages
- Polish, English
- Pay
- Shown when you apply
- Employer
- Shared with you personally, before your interview
- Reference
- RC04302
Use your Polish every day in a customer service job in Porto (Duoro). You'll oversee a team handling day-to-day customer operations — coaching agents, monitoring performance against targets, and stepping in on escalations or process issues.
Good to know
- Office-based in Porto (Duoro).
- Next start: November.
- You'll need Polish and English.
- Help to move is included (see Relocation below).
- You need to be able to work in the EU already (EU passport or permit). We can't arrange visas.
What you'll do
You'll oversee a team handling day-to-day customer operations — coaching agents, monitoring performance against targets, and stepping in on escalations or process issues.
What we're looking for
- Native/fluent Polish C1 + English B2 minimum
- Strong customer support skills across phone, email, and chat
- Good problem-solving ability, calm under pressure, and able to document cases accurately in CRM/SAP style systems
Benefits
- Health insurance from the first day of employment
- Documentation support (for those with EU work rights)
- Meal allowance
- Productivity bonus with target achievement
Relocation
If further than 100 km from the office on the application day: Airport pick up + room + Relocation reimbursement for international candidates (after 9 mo)
How hiring works
- Apply here in about 2 minutes. You see the salary and the full package before you send anything.
- A recruiter from BC Recruitment messages you on WhatsApp for a short call.
- Online interview with the employer, often with a language check.
- If it's a yes, you get an offer and a start date. Applying through us is free.
Apply for this job
See the salary and the full package, answer a few quick questions and add your CV. It takes about 2 minutes, and a recruiter reads every application.
Start your application