Customer Support Representative (Spanish)
- Lisbon, Portugal
- On-site
- Starts December
- Work model
- On-site
- Start
- December
- Languages
- Spanish, English
- Pay
- Shown when you apply
- Employer
- Shared with you personally, before your interview
- Reference
- R246914
Use your Spanish every day in a customer service job in Lisbon. You'll handle inbound customer contacts by phone, chat and/or email — answering questions, resolving issues, and updating account or case records as you go.
Good to know
- Office-based in Lisbon.
- Next start: December.
- 3 places to fill.
- You'll need Spanish and English.
- Shift work on a rota.
- Help to move is included (see Relocation below).
- You need to be able to work in the EU already (EU passport or permit). We can't arrange visas.
What you'll do
You'll handle inbound customer contacts by phone, chat and/or email — answering questions, resolving issues, and updating account or case records as you go. Full training on the product and internal systems is provided before you start taking live contacts.
What we're looking for
- Native / fluent Spanish with at least B2 English
- Excellent communication and customer service skills
- Good technical aptitude and basic troubleshooting abilities
- Strong problem-solving skills and attention to detail
- Comfortable using computers and digital customer support tools
- Commercial awareness and willingness to identify upselling opportunities
- Willingness to work on-site in Lisbon
- Flexibility to work rotational shifts Monday to Sunday, between 15:00 and 00:00
Benefits
- Health insurance from the first day of employment
- Documentation support (for those with EU work rights)
- Meal allowance worked
Relocation
If further than 100 km from the office on the application day: Airport pick up + room + Relocation reimbursement for international candidates (after 9 mo)
How hiring works
- Apply here in about 2 minutes. You see the salary and the full package before you send anything.
- A recruiter from BC Recruitment messages you on WhatsApp for a short call.
- Online interview with the employer, often with a language check.
- If it's a yes, you get an offer and a start date. Applying through us is free.
Apply for this job
See the salary and the full package, answer a few quick questions and add your CV. It takes about 2 minutes, and a recruiter reads every application.
Start your application