Customer Support Representative (Italian)
- Lisbon, Portugal
- On-site
- Starts ASAP
- Work model
- On-site
- Start
- ASAP
- Languages
- Italian, English
- Pay
- Shown when you apply
- Employer
- Shared with you personally, before your interview
- Reference
- R9ECC13
Use your Italian every day in a customer service job in Lisbon. You'll handle inbound customer contacts by phone, chat and/or email — answering questions, resolving issues, and updating account or case records as you go.
Good to know
- Office-based in Lisbon.
- Start dates in November and December.
- 5 places to fill.
- You'll need Italian and English.
- Help to move is included (see Relocation below).
- You need to be able to work in the EU already (EU passport or permit). We can't arrange visas.
What you'll do
You'll handle inbound customer contacts by phone, chat and/or email — answering questions, resolving issues, and updating account or case records as you go. Full training on the product and internal systems is provided before you start taking live contacts.
What we're looking for
- Native/fluent Italian speakers with fluent English (minimum B2).
- Experience in paid campaign management and a background in digital marketing are mandatory.
- Candidates should have previous experience in a contact centre or customer support environment, ideally within Ad or digital advertising.
- Strong customer service skills, familiarity with social media platforms, and the ability to work well independently and in a team are important.
Benefits
- Complexity bonus
- Health insurance
- Meal allowance
- Signing bonus
Relocation
Relocation coming from abroad: room in shared apartment for max 12 months - rent: a monthly contribution (BC explains on a call), utilities and bills included. Deducted directly from your payslip. Relocation within Portugal: no accommodation. From 1st of December 2025 onwards, flight ticket reimbursement will no longer be provided.
How hiring works
- Apply here in about 2 minutes. You see the salary and the full package before you send anything.
- A recruiter from BC Recruitment messages you on WhatsApp for a short call.
- Online interview with the employer, often with a language check.
- If it's a yes, you get an offer and a start date. Applying through us is free.
Apply for this job
See the salary and the full package, answer a few quick questions and add your CV. It takes about 2 minutes, and a recruiter reads every application.
Start your application